Privacy Policy | My City Cleaners

My City Cleaners Services LLC (“My City Cleaners,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

-Visit our website

-Request a quote

-Schedule cleaning services

-Make a payment

-Communicate or otherwise interact with us

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

When you request a quote, schedule a service, or contact us, we may collect information such as:

-Full name

-Email address

-Phone number

-Service address

-Property type

-Approximate square footage

-Requested cleaning frequency

-Details you voluntarily provide about your cleaning needs

-Payment information necessary to process transactions through our secure third‑party payment providers

We do not request or require photographs of your property through our online quote form.

2. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

-IP address

-Browser type

-Device type

-Operating system

-Pages visited and time spent on our website

-Referral source (how you arrived at our site)

-General geographic location

-Cookies and similar tracking technologies

We use this information to help us:

-Improve our website and services

-Understand visitor behavior

-Enhance user experience

-Measure and improve our marketing efforts

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

-Provide core site functionality

-Analyze website traffic and performance

-Support our marketing and advertising efforts

We may use tools and services provided by, for example:

-Google Analytics

-Google Ads

-Meta (Facebook) Pixel

-Microsoft Clarity

-Other analytics or marketing platforms that support our business operations

You can choose to disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

4. How We Use Your Information

We use the information we collect to:

-Respond to quote requests

-Schedule and manage cleaning services

-Confirm appointments and send reminders

-Process payments through secure third‑party providers

-Provide customer support and respond to inquiries

-Improve our services and website

-Send promotional emails and offers (where permitted by law)

-Send promotional text messages (where permitted by law and with any required consent)

-Detect and help prevent fraud or misuse

-Comply with legal, accounting, and regulatory obligations

5. Text Messages and Email Communications

If you provide your phone number or email address, we may contact you regarding:

-Quote requests

-Appointment confirmations and reminders

-Service updates or changes

-Customer support and follow‑up

-Satisfaction surveys

-Promotional offers and special deals

-Company news or announcements

Email: You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Text messages: You may opt out of promotional text messages by following the instructions included in the text message. Standard message and data rates may apply.

Even if you opt out of marketing communications, we may still contact you about scheduled services, important updates, or transactions you have requested.

6. Payment Information

We accept online payments through secure third‑party payment processors.

My City Cleaners Services LLC does not intentionally store complete payment card numbers or card security codes on our own servers. Payment information is processed securely by the payment processor used at the time of your transaction.

7. How We Share Your Information

We do not sell your personal information.

We may share your information, only as reasonably necessary, with:

-Independent cleaners or subcontractors performing your requested services

-Payment processing providers

-Customer relationship management (CRM) software providers

-Scheduling and booking software providers

-Email and SMS communication providers

-Marketing and analytics providers

-Professional advisors (such as attorneys, accountants, or insurance providers)

-Government agencies or legal authorities when required by law

We share only the information needed for these parties to perform their services or comply with legal obligations, and we expect them to protect your information appropriately.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your data to the best of our ability.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

-Provide the services you request

-Maintain accurate business and financial records

-Resolve disputes and enforce our agreements

-Meet legal, accounting, tax, or insurance requirements

When information is no longer needed for these purposes, we will take reasonable steps to delete or anonymize it.

10. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13 through our website. If we become aware that we have collected such information, we will take reasonable steps to delete it.

11. Third‑Party Websites

Our website may contain links to third‑party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of third‑party websites. We encourage you to review the privacy policies of any third‑party sites you visit before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

My City Cleaners Services LLC
Website: https://mycitycleaners.com
Email: info@mycitycleaners.com