Terms of Service
Effective Date: July 22, 2026
Welcome to My City Cleaners Services LLC (“My City Cleaners,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, mycitycleaners.com, and any residential or commercial cleaning services we provide.
By accessing our website, requesting a quote, scheduling services, or purchasing services from My City Cleaners Services LLC, you agree to these Terms.
1. Services
My City Cleaners Services LLC provides professional residential and commercial cleaning services throughout areas of Florida that we serve.
Services may include, but are not limited to:
Residential Cleaning
Commercial Cleaning
Deep Cleaning
Move-In Cleaning
Move-Out Cleaning
Recurring Cleaning Services
Custom Cleaning Services
Service availability may vary by location and scheduling capacity.
2. Quotes
All quotes are estimates based on the information provided by the customer.
Final pricing may change if:
Property size differs from the information submitted.
Additional rooms or areas are requested.
The property’s condition requires significantly more time or labor than reasonably anticipated.
Additional services are requested during the appointment.
Customers will be informed of any pricing adjustments before additional work is performed whenever reasonably possible.
3. Scheduling
Appointments are subject to availability.
While we make every reasonable effort to arrive within the scheduled appointment window, arrival times cannot be guaranteed due to traffic, weather, prior appointments, emergencies, or other unforeseen circumstances.
4. Customer Responsibilities
Customers agree to:
Provide accurate contact information.
Ensure safe and reasonable access to the property.
Secure pets that may interfere with the cleaning.
Inform us of any hazards or unsafe conditions before service begins.
Notify us of any fragile, valuable, or irreplaceable items requiring special attention.
Failure to provide safe access may result in cancellation or rescheduling of the appointment.
5. Payments
Payment is due according to the terms provided during booking or invoicing.
We accept secure online payments through approved third-party payment processors.
Late or unpaid balances may result in delayed future services or collection efforts as permitted by applicable law.
6. Cancellations and Rescheduling
Customers may cancel or reschedule appointments by providing advance notice in accordance with our Cancellation Policy.
Late cancellations, missed appointments, or situations where our team is unable to access the property may be subject to applicable cancellation or lockout fees as described in our separate Cancellation Policy.
7. Satisfaction Guarantee
We strive to provide exceptional service.
If you are dissatisfied with the quality of your cleaning service, please notify us promptly in accordance with our Satisfaction Guarantee Policy.
Remedies, if any, will be determined under that policy.
8. Property Condition
Our cleaning professionals take reasonable care while performing services.
Customers should report any concerns regarding property damage or service quality as soon as reasonably possible after the appointment so that we have an opportunity to investigate and respond.
9. Limitation of Liability
To the fullest extent permitted by applicable law, My City Cleaners Services LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Nothing in these Terms limits liability where such limitation is prohibited by law.
10. Independent Contractors
My City Cleaners Services LLC may utilize trained employees and/or independent contractors to perform cleaning services.
All personnel are expected to follow our quality standards and service procedures.
11. Website Use
You agree not to:
Use our website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of our website.
Upload malicious software or harmful code.
Misrepresent your identity when submitting forms or communicating with us.
12. Intellectual Property
All content on this website, including text, graphics, logos, branding, images, designs, and other materials, is owned by or licensed to My City Cleaners Services LLC and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Third-Party Services
Our website may contain links to third-party websites or utilize third-party services, including payment processors and analytics providers.
We are not responsible for the content, privacy practices, or services of third parties.
15. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.
16. Changes to These Terms
We may revise these Terms from time to time.
Any changes will become effective upon posting the updated Terms on this website with a revised Effective Date.
Continued use of our website or services after such updates constitutes acceptance of the revised Terms.
By using our website or purchasing our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
Cancellation Policy
Effective Date: July 22, 2026
At My City Cleaners Services LLC, we value both our customers’ time and the time reserved by our cleaning professionals. To provide reliable scheduling and exceptional service, we ask all customers to review and understand the following cancellation and rescheduling policy.
By scheduling a service with My City Cleaners Services LLC, you agree to this Cancellation Policy.
1. Cancellation Requests
Customers may cancel or reschedule a scheduled cleaning appointment at no charge by providing at least 24 hours’ notice before the scheduled appointment time.
Requests received at least 24 hours in advance may be made by phone, email, or any other communication method approved by My City Cleaners Services LLC.
2. Late Cancellations
Appointments canceled less than 24 hours before the scheduled appointment may be subject to a cancellation fee equal to 50% of the scheduled service price.
This fee helps compensate for reserved scheduling time and lost business opportunities.
3. Same-Day Cancellations
Appointments canceled on the scheduled day after our cleaning team has been dispatched or has arrived at the property may be charged up to 100% of the scheduled service price.
4. No-Show or Inaccessible Property
If our cleaning team arrives and is unable to perform the scheduled service because:
No one is available to provide access when required;
Entry instructions are incorrect or incomplete;
Access codes, keys, or gate information do not work;
The property is otherwise inaccessible through no fault of My City Cleaners Services LLC;
the appointment may be treated as a no-show and charged up to 100% of the scheduled service price.
5. Recurring Cleaning Services
Customers with recurring cleaning services may reschedule one appointment per billing cycle without charge, provided at least 24 hours’ notice is given.
Additional schedule changes or repeated late cancellations may be subject to cancellation fees or changes to future scheduling availability.
6. Company Cancellations
If My City Cleaners Services LLC must cancel or reschedule an appointment due to:
Severe weather
Unsafe working conditions
Employee illness
Vehicle emergencies
Natural disasters
Circumstances beyond our reasonable control
the customer will be offered the earliest available rescheduled appointment at no additional charge.
7. Right to Refuse or Discontinue Service
My City Cleaners Services LLC reserves the right to refuse, postpone, or discontinue services when:
Conditions are unsafe.
The work requested falls outside the agreed scope of service.
Aggressive or abusive behavior is directed toward our staff or contractors.
Pets create a safety concern.
Illegal activity is observed or suspected.
Environmental or health hazards exist that were not disclosed before the appointment.
If service is discontinued after work has begun due to one of the above circumstances, charges may apply for work already performed.
8. Emergency Situations
We understand that emergencies happen.
When possible, we encourage customers experiencing a genuine emergency to contact us as soon as possible. While we cannot guarantee that cancellation fees will be waived, we may consider exceptions on a case-by-case basis at our sole discretion.
9. Refunds Related to Cancellations
Cancellation fees are intended to compensate for reserved scheduling time and operational costs.
Refund eligibility, if applicable, will be determined in accordance with our Refund Policy.
10. Policy Updates
My City Cleaners Services LLC reserves the right to modify this Cancellation Policy at any time.
Any updates will become effective upon posting the revised policy on our website.
The My City Clean Promise™
Our Commitment to Excellence
At My City Cleaners Services LLC, we believe exceptional cleaning is about more than appearance—it’s about trust, professionalism, consistency, and attention to detail.
Our mission is to provide every customer with a cleaning experience that reflects our commitment to quality and respect for your home or business.
If we ever fall short of that commitment, we want the opportunity to make it right.
Our Promise
We stand behind the quality of our work.
If you believe an area included within the agreed scope of your cleaning service was missed or not cleaned to a reasonable professional standard, please notify us within 24 hours of your completed appointment.
After reviewing your concern, we may schedule a return visit to address the reported area at no additional labor charge, when appropriate.
How to Report a Concern
To help us resolve your concern as quickly as possible, please contact us within 24 hours and provide:
Your full name
Service address
Date of service
A description of the concern
Photographs, when reasonably available, to assist with our review
Providing prompt notice allows us to evaluate the concern while conditions remain substantially the same.
What Is Covered
Our Satisfaction Guarantee generally applies to cleaning tasks that were included in the original scope of work but were unintentionally missed or not completed to a reasonable professional standard.
Examples may include:
Missed dusting in agreed service areas
Missed vacuuming or mopping in agreed service areas
Missed bathroom cleaning tasks included in the appointment
Missed kitchen cleaning tasks included in the appointment
Coverage is determined after reviewing the circumstances of each request.
What Is Not Covered
Our Satisfaction Guarantee does not apply to:
Services not included in the original booking
New cleaning requests made after service completion
Normal wear and tear
Permanent stains
Mold or mildew removal unless specifically contracted
Rust, corrosion, or mineral deposits
Damage resulting from defective, aged, or unstable surfaces
Pre-existing damage
Biohazards or hazardous materials
Pest or insect issues
Areas that could not be accessed during the appointment
Concerns reported more than 24 hours after service completion, except where otherwise required by law
Our Resolution Process
Every concern is reviewed individually.
Depending on the circumstances, My City Cleaners Services LLC may, at its sole discretion:
Return to address eligible areas
Offer an appropriate service adjustment
Provide another reasonable solution based on the specific situation
Our goal is always to resolve concerns fairly and professionally.
Our Commitment to Professionalism
Our cleaning professionals follow company procedures and quality standards designed to provide consistent service at every appointment.
Because every property is unique, cleaning results may vary depending on factors including:
Existing buildup
Surface condition
Property maintenance
Environmental factors
Time authorized for the scheduled service
Customer Partnership
You can help us provide the best possible service by:
Clearly communicating your cleaning priorities before the appointment.
Providing safe and reasonable access to all requested areas.
Reporting any concerns promptly.
Identifying fragile or specialty surfaces before service begins.
Working together helps us consistently deliver exceptional results.
Our Commitment to You
At My City Cleaners Services LLC, we don’t simply clean properties—we help create healthier, more welcoming spaces for families, employees, customers, and guests.
Our reputation is built one clean space at a time, and we appreciate the opportunity to earn your trust with every visit.
Thank you for choosing My City Cleaners Services LLC.
Your Reputation Starts with a Clean space.
Payment Policy
Effective Date: July 22, 2026
At My City Cleaners Services LLC (“My City Cleaners,” “we,” “our,” or “us”), we are committed to providing a professional, transparent, and hassle-free experience from the time you request a quote until your service is complete. This Payment Policy outlines how payments, deposits, invoices, and billing are handled for all residential and commercial cleaning services.
By scheduling services with My City Cleaners Services LLC, you acknowledge that you have read and agree to this Payment Policy.
1. Accepted Payment Methods
We accept secure payments through approved third-party payment processors.
Accepted payment methods may include:
Visa
Mastercard
American Express
Discover
Debit Cards
Other electronic payment methods offered through our secure payment provider at the time of checkout
Accepted payment methods may change without notice.
2. Payment Due Dates
Unless otherwise stated in writing:
Residential One-Time Cleaning
Payment is due immediately upon completion of the cleaning service.
Recurring Residential Cleaning
Payment is due on each scheduled service date.
Commercial Cleaning Services
Commercial invoices are due according to the payment terms outlined in the customer’s invoice or written Commercial Service Agreement.
3. Deposit Requirements
Certain services require a booking deposit to reserve scheduling time, staffing, equipment, and operational resources.
The following deposits apply unless otherwise agreed to in writing:
Deep Cleaning
A booking deposit equal to 25% of the estimated service total is required before the appointment is confirmed.
Move-In Cleaning
A booking deposit equal to 25% of the estimated service total is required before scheduling.
Move-Out Cleaning
A booking deposit equal to 25% of the estimated service total is required before scheduling.
Large Commercial Projects
Commercial projects with an estimated value exceeding $1,000 require a 30% booking deposit, unless different payment terms are established in a written Commercial Service Agreement.
Deposits are applied toward the total balance due.
The handling of deposits in the event of cancellation or rescheduling is governed by our Cancellation Policy and applicable law.
4. Final Pricing
Quotes are estimates based on the information provided by the customer.
Final pricing may change if:
The property’s actual square footage differs from the information submitted.
Additional rooms or service areas are added.
The property’s condition requires substantially more labor than reasonably anticipated.
Additional services are requested before or during the appointment.
The original scope of work changes.
Whenever reasonably possible, any pricing adjustments will be discussed with the customer before additional work is performed.
5. Commercial Billing Terms
Commercial customers may receive customized payment terms under a separate written Commercial Service Agreement.
Commercial payment terms may include:
Net 15
Net 30
Monthly billing
Project-based billing
Milestone payments
The written Commercial Service Agreement will control if it differs from this general Payment Policy.
6. Recurring Service Billing
Customers enrolled in recurring cleaning services authorize My City Cleaners Services LLC to invoice or process payment according to the recurring schedule selected during enrollment, subject to any separate agreement or authorization required by the payment processor.
Customers are responsible for keeping their payment information current.
Failure to maintain valid payment information may result in delayed or suspended services.
7. Late Payments
Invoices not paid by the applicable due date may result in:
Suspension of future services.
Delayed scheduling.
Additional collection efforts as permitted by law.
Any late fees or finance charges will only be assessed if disclosed in advance and permitted by applicable law.
8. Returned or Declined Payments
If a payment is declined, rejected, reversed, or otherwise unsuccessful, My City Cleaners Services LLC may:
Request an alternative payment method.
Delay future appointments until payment is received.
Require payment before scheduling future services.
9. Chargebacks and Billing Disputes
If you believe a billing error has occurred, please contact us before initiating a chargeback with your financial institution.
We are committed to resolving legitimate concerns promptly and professionally.
If a chargeback is initiated, My City Cleaners Services LLC reserves the right to provide supporting documentation, including:
Signed service agreements
Scheduling records
Invoices
Payment confirmations
Communications
Service completion records
Before-and-after photographs when available
Other documentation reasonably related to the transaction
10. Collections
Outstanding balances that remain unpaid after reasonable collection efforts may be referred to a third-party collection agency or pursued through other lawful means.
Customers remain responsible for all amounts legally owed.
11. Taxes
Applicable federal, state, or local taxes required by law will be added to invoices where appropriate.
12. Refund Policy
Refund requests are governed by our Refund Policy and The My City Clean Promise™.
Because cleaning services involve reserved scheduling, labor, travel, and completed work, refunds are not automatically provided once services have been performed.
Customers with concerns regarding service quality should notify us promptly in accordance with The My City Clean Promise™ so that we have an opportunity to review the concern and determine an appropriate resolution.
13. Policy Changes
My City Cleaners Services LLC reserves the right to update or modify this Payment Policy at any time.
Changes become effective when the revised policy is posted on our website with an updated Effective Date.
Refund Policy
Effective Date: July 22, 2026
At My City Cleaners Services LLC (“My City Cleaners,” “we,” “our,” or “us”), we are committed to delivering exceptional residential and commercial cleaning services with professionalism, integrity, and attention to detail.
Because cleaning services involve reserved scheduling, travel, labor, and completed work, refunds are not automatically issued once services have been performed.
This Refund Policy explains how refund requests are evaluated.
1. Our Commitment to Customer Satisfaction
Customer satisfaction is extremely important to us.
If you believe your cleaning service did not meet reasonable professional standards for the agreed scope of work, we encourage you to contact us promptly so we have an opportunity to review your concern and determine an appropriate resolution.
Our goal is to resolve concerns quickly, fairly, and professionally.
2. Reporting a Service Concern
To allow us to properly evaluate a concern, customers should notify My City Cleaners Services LLC within 24 hours after completion of the scheduled service.
When submitting a concern, customers should provide:
Full name
Service address
Date of service
Description of the concern
Photographs, when reasonably available
Prompt reporting helps us investigate while conditions remain substantially unchanged.
3. Our First Priority
Whenever reasonably appropriate, our preferred solution is to return and address eligible areas that may have been unintentionally missed within the original scope of work.
This approach allows us the opportunity to fulfill the service originally requested before considering other remedies.
4. Refund Eligibility
Refunds are not automatically provided simply because a customer requests one or because a cleaning service has been completed.
Refund requests are reviewed individually after considering factors such as:
The nature of the concern
Whether the reported issue falls within the original scope of work
Whether we were given a reasonable opportunity to inspect or address the concern
The condition of the property after service
Any other relevant information
If a refund is determined to be appropriate, the amount may be full or partial depending on the circumstances.
5. Situations Generally Not Eligible for Refunds
Refunds will generally not be issued for:
Services completed as agreed.
Areas not included in the original booking.
Additional work requested after completion.
Permanent stains.
Mold, mildew, or discoloration not included in the original scope.
Normal wear and tear.
Existing damage.
Structural defects.
Rust, corrosion, mineral deposits, or deterioration.
Conditions beyond our reasonable control.
Concerns reported after the reporting period, except where otherwise required by law.
6. Deposits
Booking deposits are applied toward the total cost of the scheduled service.
The handling of deposits in the event of cancellation or rescheduling is governed by our Cancellation Policy and applicable law.
7. Payment Disputes
Customers who believe a billing error has occurred should contact My City Cleaners Services LLC directly before initiating a chargeback or payment dispute.
We are committed to resolving legitimate concerns in good faith whenever possible.
8. Method of Approved Refunds
If a refund is approved, My City Cleaners Services LLC will generally issue the refund using the original payment method whenever reasonably possible.
Processing times may vary depending on the customer’s financial institution or payment processor.
9. Our Right to Investigate
Before approving any refund request, My City Cleaners Services LLC reserves the right to:
Review service records.
Review communications.
Review before-and-after photographs when available.
Speak with the assigned cleaning professional.
Conduct any other reasonable investigation necessary to evaluate the request.
10. Relationship to Other Policies
This Refund Policy should be read together with:
Terms of Service
Payment Policy
Cancellation Policy
Privacy Policy
The My City Clean Promise™
If there is a conflict between this Refund Policy and a separate written Commercial Service Agreement, the Commercial Service Agreement will control for that customer.
11. Policy Changes
My City Cleaners Services LLC reserves the right to update or modify this Refund Policy at any time.
Any revisions become effective upon posting the updated policy on our website with a revised Effective Date.